Privacy Policy

This Privacy Policy describes how Solemate ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.solematemalaysia.com (the "Site"). By using our Site, you agree to the terms outlined in this Privacy Policy.

If you do not agree with our practices, please do not use our Site.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect data on web pages viewed, referring websites, search terms, and interactions with the Site. This is referred to as "Device Information.

We collect Device Information using:

Cookies: Data files that often include an anonymous unique identifier. Learn more at allaboutcookies.org.
Log Files: Track actions on the Site, including IP addresses, browser types, and timestamps.
Web Beacons, Tags, and Pixels: Electronic files tracking browsing behaviour.

Additionally, when you make a purchase or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment information, email, and phone number. This is "Order Information."

When we refer to "Personal Information" in this policy, we mean both Device Information and Order Information.

2. How We Use Your Personal Information

We use your Order Information to:

Process payments and fulfil orders
Arrange for shipping and provide invoices or order confirmations
Communicate with you
Screen orders for potential fraud
Provide marketing or promotional content in line with your preferences

We use Device Information to:

Screen for potential fraud and security risks
Improve and optimize our Site, including analytics to understand user behaviour

3. Sharing Your Personal Information
We may share your Personal Information with third parties to help us operate our business:

Service Providers: For example, we use Shopify to power our online store (Shopify Privacy Policy). We also use Google Analytics to understand site usage (Google Privacy Policy).
Legal Compliance: To comply with legal obligations, respond to lawful requests, or protect our rights.

4. Behavioral Advertising
We use your Personal Information to deliver targeted advertisements. Learn more at Network Advertising Initiative.

You can opt out of targeted ads:

Alternatively, visit Digital Advertising Alliance to opt out of some services.

5. Do Not Track
We do not alter our data collection practices in response to "Do Not Track" signals from browsers.

6. Your Rights
You have the right to access, correct, or delete your personal data. Contact us at support@solematemalaysia.com to exercise these rights.

7. Data Retention
We retain your Order Information for our records unless you request its deletion.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. The updated version will be posted on this page.

9. Minors
Our Site is not intended for individuals under 18 years of age.

10. Contact Us
For questions about this Privacy Policy, please contact us at support@solematemy.com